Frequently Asked Questions

Everything you need to know before you order.

What sizes are available?
We offer three models: Mini (2200mm), Plus (2850mm), and Ultra (3500mm). The Plus is available from stock; Mini and Ultra are made to order. All models are available in a full range of finishes and configurations.
How is the pod delivered?
All pods are delivered fully assembled by our specialist installation team. We handle logistics from our facility to your property and coordinate a delivery date that suits you.
Do I need professional installation?
No — your pod arrives fully assembled and ready to use. Our team positions and levels the unit on your prepared base. All you need is a suitable ground surface and utility connections.
What customisation options are available?
You can configure your pod's exterior finish, countertop material (stainless steel or granite), grill size, and optional appliances including a pizza oven, side burner, and integrated storage.
How does the 50% deposit work?
A 50% deposit is required to confirm your order and lock in your configuration. Production begins upon receipt of the deposit. The remaining 50% balance is due prior to your delivery date.
What are the ground requirements?
The pod requires a level, solid base capable of supporting the unit's weight. A concrete pad, poured slab, or substantial paving is recommended. We provide a detailed ground specification sheet with every order.